Conditions of Sale -

Unless otherwise stated, everything purchased from JD Micros carries a minimum one year return to base warranty. A valid receipt is required in all cases to validate the warranty.

Goods Purchased Within 28 Days That Are:

Faulty: Subject to testing to confirm the fault, JD Micros will refund or replace the items.

Unused but no longer required: At the discretion of the management, JD Micros may accept goods for return if they are unused and in the original packaging. In such cases, a refund or a credit note will be issued and a 25% re-stocking fee may be applied to orders not covered by the Distance Selling Act or other legislation. This offer may be withdrawn if the items are end of line or specialist order items. Under no circumstances will this offer apply to bulk purchases of an item.

Used but no longer required: At the discretion of the management, used items may be returned. In such cases a 25% re-stocking fee will apply and a credit note will be issued.

Under no circumstances will software be refunded if its seal has been broken or it has been opened. If a software product is found to be faulty it will be replaced for an identical product. It is the customer’s responsibility to ensure that the software purchased is compatible with the computer it is to installed on.

Goods Purchased More Than 28 Days That Are:

Faulty: Subject to testing to confirm the fault JD Micros will send any such item to the manufacturer for repair or replacement. We will endeavour to replace the product immediately however this is not always possible.

Unused but no longer required: At the discretion of the management, JD Micros will accept goods for return if they are unused and in the original packaging. In such cases a 25% re-stocking fee will apply and a credit note will be issued. This offer may be withdrawn if the items are end of line or specialist order items.

Manufacturer’s Warranties

Some items including monitors and laptops are sold with a manufacturer’s warranty. This allows you to deal direct with the manufacturer should you so wish. Details of such warranties are found in the packaging of the item.

Products With Warranties Longer Than 12 Months

Some items have an extended warranty supplied by the manufacturer. You will require your JD Micros receipt to validate your claim under such a warranty. Please note, many of these warranties require registration with the manufacturer within a set time period. It is your responsibility to ensure that this registration is carried out in accordance with the manufacturer’s terms and conditions. Under no circumstances will JD Micros accept responsibility for failure to register the warranty with the manufacturer.

Statutory Rights and the Distance Selling Act

None of the stated conditions of sale effect your statutory rights including those under the distance selling act if applicable. Should you wish to return an item under the Distance Selling Act, JD Micros will not pay for or refund the cost of delivery. It is your responsibility to ensure that any items you return under the Distance Selling Act are properly packaged and insured to the full sale value. Please note the Distance Selling Act does not apply to purchases made by or for a business (including sole traders) or items purchased through an auction. This includes items purchased through an eBay auction. Items purchased using eBay’s “Buy it Now” function are covered by the Distance Selling Act.

Ink and Toner Cartridges

Should you purchase ink or toner cartridges from JD Micros you will be provided with the option to purchase either original (manufactured by the printer manufacturer) or compatible cartridges. Unless otherwise stated at the time of sale, all cartridges supplied by JD Micros (both original and compatible) will be new and unused. Using compatible cartridges will not usually invalidate the warranty of your printer (it is your responsibility to ensure this) however should your printer become faulty whilst using a compatible printer, the manufacturer may request that you purchase and install original cartridges before they carry out a repair. Should this happen, JD Micros will not cover the cost of purchasing original cartridges. Should it be suggested that compatible cartridges supplied by JD Micros have caused damage to a printer despite being used correctly then JD Micros reserves the right to have the printer independently examined. Should an independent examination reveal that the damage is not due to the compatible cartridge then JD Micros reserves the right to recover the cost of the examination.

Domain Names and Web Services Including Web Hosting and Forwarding and Managed Hosting Packages

Unless otherwise agreed and stated in writing, domain names and all web services including web hosting and forwarding are automatically renewed 45 days before their expiry date. Should you decide that you do not wish to renew your domain name or hosting service you must inform JD Micros of this decision in writing. This notification MUST be made by post (an email request will not suffice). It is your responsibility to ensure that this notification reaches JD Micros at least 60 days prior to the renewal date. Under no circumstances will JD Micros be accountable should a notification become lost in the post or sent to the wrong address. Our full contact details can be found on our contact page.

Should a cancellation request be received during the term of a contract without a change of ownership of a domain name, JD Micros reserves the right to transfer the ownership of that domain to JD Micros. Should payment not be received for a domain name that has been automatically renewed, JD micros reserves the right transfer the ownership of that domain to JD Micros. Should JD Micros take ownership of a domain name, it reserves the right to sell this domain name or forward it to any website it chooses as long as the website it is forwarded to is not one that portrays the customer in a negative light. JD Micros will determine exactly what would portray a customer in a bad light.

Should JD Micros provide you with any of its managed web hosting packages, there is a possibility that you will exceed either the allocated web space or bandwidth on your package (you will be provided with these limits before confirmation of your package). Should this occur, wherever possible, JD Micros will inform you when you are nearing these limits and explain your options. If for any reason we are not able to contact you we will automatically increase your hosting package to the next available level to prevent any loss of service for you. When this happens, we will arrange this upgrade for the shortest possible time until we can discuss the situation with you (usually the end of that billing period). Should this not be an acceptable course of action for you, please inform us in advance, in writing by post (an email request will not suffice). It is your responsibility to ensure that this notification reaches JD Micros. Under no circumstances will JD Micros be accountable should a notification become lost in the post or sent to the wrong address. Our full contact details can be found on our contact page.

Should payment not be received for a managed web hosting package that has been automatically renewed, JD micros reserves the right transfer the ownership of that package to JD Micros. Should JD Micros take ownership of a hosting package, it reserves the right to sell this package or forward its associated website (and any associated domains) to any website it chooses as long as the website it is forwarded to is not one that portrays the customer in a negative light. JD Micros will determine exactly what would portray a customer in a bad light.

Unless otherwise agreed beforehand, JD Micros registers domains and web hosting with Krystal Hosting for web hosting. Whether JD Micros is merely registering the domain name or it is providing a fully managed package, it is your responsibility to ensure that you abide by the terms and conditions of Krystal Hosting (or any other company used at your request) at all times. Full details of the terms and conditions can be found at: https://krystal.co.uk/terms.

Recurring Transactions

Should you request JD Micros to make recurring payments on your behalf for services not listed elsewhere JD Micros will apply the following charges:

- - For annual transactions: JD Micros will charge a fee of £10* or 10% (excluding VAT) of the invoice total (whichever is the greater)
  - For monthly transactions: JD Micros will charge a fee of £20* or 20% (excluding VAT) of the invoice total (whichever is the greater)

Please note that the invoice total referred to is the total charge for the transaction.

Foreign Currency Transactions

On occasions JD Micros will provide products or services from companies based outside of the United Kingdom. When this happens, you will be informed in advance and your permission to continue will be sought before any transaction is confirmed. You will also be given the opportunity to arrange payment of this transaction yourself. Whenever possible, these transactions will be made in sterling and any taxes or fees charged by the company will be added to the invoice total.

All transactions made in a foreign currency will be charged at the published exchange rate of either Visa Europe or MasterCard Global on the day of the transaction. Unless otherwise stated a conversion fee of up to 3% will be charged by our card processing company and this will be added to the invoiced total.

JD Micros will not charge additional fees for a one off foreign currency transaction. For recurring transactions JD Micros will apply the following charges:

- For annual transactions: JD Micros will charge a fee of £15* or 15% of the invoice total (whichever is the greater)
  For monthly transactions: JD Micros will charge a fee of £25* or 25% of the invoice total (whichever is the greater).

Please note that the invoice total referred to is the total charge for the transaction (the transaction cost at the stated rate and the conversion fee charged by our card processing company)

Accepted forms of Payment

JD Micros accept the following forms of payment:

- - Cash
  - Bank transfer (full bank details can be found on your invoice)
  - Cheque, when payment is made by cheque, we will not release goods or activate services until 2 working days after the cheque has cleared.

Please Note

Unless otherwise stated, all items remain the property of JD Micros until full payment has been received and all funds are cleared.

*All prices are exclusive of vat at the applicable rate and are subject to change without prior notice. Please contact us to confirm current prices.